Claims and returns

ANNEX 1 - COMPLAINT FORM

Addres: Frýdlantská 1312/19, 182 00, Praha - Dmytro Vyverets

Download the Complaint Form here: LINK

ANNEX 2 - WITHDRAWAL FORM

Addres: Frýdlantská 1312/19, 182 00, Praha - Dmytro Vyverets

Download the Withdrawal Form here: LINK

If the buyer is a consumer, he/she has the right, in case he/she ordered the goods via the e-shop of Dmytro Vyverets ("the Company") or any other means of distance communication, except for the cases referred to in Section 1837 of Act No. 89/2012 Coll., Civil Code, as amended, to withdraw from the already concluded purchase contract within 14 days from the date of receipt of the goods, without giving any reason and without any penalty. The Buyer shall notify the Company of such withdrawal in writing to the Company's business address or electronically to the e-mail address indicated on the sample form.

If the consumer purchaser withdraws from the contract of sale, he shall send or hand over to the Company the goods he has received from the Company without undue delay, but not later than 14 days after the withdrawal from the contract of sale.

If the consumer purchaser withdraws from the purchase contract, the Company shall refund to the consumer, without undue delay and no later than 14 days after the withdrawal from the purchase contract, all monies (purchase price of the goods delivered), including delivery costs, received from the consumer under the purchase contract in the same manner. If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Company, the Company shall refund the Buyer the cost of delivery only in the amount corresponding to the cheapest method of delivery offered. The Company shall not be obliged to return the monies received to the Buyer before the Buyer has handed over the goods to the Company or proved that it has dispatched the goods to the Company.

 

Date: 20.7.2024